There are some situations where you may need emergency help. This page describes found solutions.
My wiki is created - what now?
Have a look: Howto: Site start
and also :
Howto: Site check list
Howto:Apply Your first live template.
My forum does not work!
See Forums: fixing them if you have deleted too much.
See Forums: step by step if your setup is not working.
My existing page does not render
You have created a page "http://your-site.wikidot.com/your-page" or edited it and saved it .
Now - on the return of the browser after the save you get a lot of problems ?
Like nothing rendered, or too much content included by mistake?
Then you can get help with an undocumented "new" feature:
You can edit the page without rendering the content with a special URL:
"http://your-site.wikidot.com/your-page/norender/true" or
"http://your-site.wikidot.com/your-page?norender=true"
In fact you can use "t" instead of "true" too.
It gives you access to all page options, the only thing that is "missing" is the content of the page itself.
This allows to switch back in the history to a save release number or to change a dangerous content.
My "redirect" module works - I cannot edit the redirected page
You have a page created with the "redirect module" and you cannot edit the "original page" now?
In the module documentation you will find the trick with this special url:
Preventing the redirect:
If the Redirect module redirected the browser there would always be no way to edit the actual page. The solution is to pass an extra parameter to the module in the URL as follows:
http://your-wiki.wikidot.com/page-with-redirect/noredirect/true
There should be an information box where the module is placed.
Working with the Redirect module might not be very convenient but even of you have to do this you will not configure it every day ;-)
My page cannot be saved - "Ooops - an error occurred…"
We know one reason for this message:
"Oooops! An error occurred while processing the request."
- you have inserted a link ( or a page name) which is longer than the allowed 128 characters?
My members can't get in and join on my private site
Following situation: a private site, email invitations sent but I can't work out how to set up the landing page so members can access the site.
It seems you have not allowed & setup the membership by password ( or membership by applying ) for new members of your site.
Go to your site manager ( normally located on the admin:manage page). On the menu, select members > Policy - and you will see the procedure outlined in the second paragraph.
1. On this screen you need to configure the following options:
- Enable membership by applying: and/or ( better to do both!)
- Enable membership by password: and (if enabled)
- enter an appropriate password - (you can send it your prospective members by e-mail… or Private message)
2. Insert a link ( within extra lines !) on your Joining page (usually system:join - the default "landing page" for "private" sites for those who are non-members or have not yet logged in).
2.1. Applying for membership requires the following module. Add this line to activate the module on any page (usually system:join):
[[module MembershipApply]]
(This module is usually located on the system:join page, but you can put this piece of code anywhere you like) .
2.2. "Enable membership by applying" requires the following module. Add this line to activate the module on any page:
[[module MembershipByPassword]]
(Again, this module is usually located on your system:join page, but you can locate it on any page you like) .
3. New visitors who land on a page with the [[module MembershipByPassword]] code (and are not already members of your site) can enter the password and immediately become a member of your site with no other action needed by you.
And - if someone does not know the password and you have enabled membership by password, they can write a little text into the application box asking to become a member of your site. You will have to monitor the notification section in the site manager under the menu location Members > Applications (notification is not automatic). Here you can choose to accept or decline the membership.
The best way to manage your membership options is enable the appropriate settings for your site in Site Manager and then use the system:join page and edit it to match the options you enabled.
My Site Manager is lost!
I changed from my default theme to the No Sidebar version and now I cannot find my site management tools!
"Site Manager" is just a page on your wiki called "admin:manage". If you ever get "lost" again, you can type it directly in the address bar right after http://your-site-name.wikidot.com/admin:manage .
In normal circumstances this page holds only these code lines:
[[module ManageSite ]]
[!--
Please do not modify this page.
--]
If you have deleted this page you can re-create it and you only need these lines.
My "Custom Domain setting" hides my wiki
This helps in the most cases:
Ed Johnson has written in this Thread:
You can get to your admin:manage page using this link:
http://SITE-NAME.wikidot.com/_admin/noredirect/true
This was a safeguard setup by Wikidot for situations like yours (can't access your site after setting up a custom domain). There is something wrong with your custom domain setup if it's not working. I would deselect the "Use the custom domain as the only domain for this site" option until you get this sorted out.
My "Custom Domain setting" uses a wrong IP-Address
Look at the page ip-table these are the used ( and known) IP-Addresses Wikidot uses..
My live _template gets an Saving-ERROR with Data Forms Fields
If you use Data Forms on your Live _Templates and
you cannot save the _template page because of Getting Parser-Errors than you should
- copy the entire content of the Edit-Window and
- go to Wikidot Data Form Fixer (a click opens a new tab-window)
- paste your copied source code (copied out from the edit window and not from the source button!) into the left source field and
- click on button "»" to get the translated & corrected data form fields on the right side window.
- if there are no error messages at the bottom field : you should copy&paste the right side content into your edit window.
The Link to this converter you will find in our "Doc&Help" Menu too.
My "Custom Domain setting" lets me not sign-in in my wiki
Could be this is a (new) security-block for 3' party extensions in your browser !
Read this post from Ed Johnson : = = > From bug:898 thread:
My file uploader ( Flash) does not work
(Adobe-)Flash is needed for mass - upload of more than one file.
Could be this is a setup problem in your browser ! In most modern browser you have to explicit allow "Flash" extension !
See also Community Thread http://community.wikidot.com/forum/t-3523635
My Browser signs me out with clicking on a link
This is a third party cookie problem!
Allow in your browser the usage of third party extensions and cookies !
( or use another browser)
See the http://feedback.wikidot.com/bug:1128
Third Party cookies allowed in browser?
Wikidot needs cookies allowed on your browser setup ( also Flash allowed!)
Otherwise you will be cicked out and signed off if you click on a link!
See the http://feedback.wikidot.com/bug:1128
My wiki is vandalized by spamnmers!
You should BLOCK these users from your wiki complete:
- go to site manager ( _admin)
- go to security
- go to blocks
- key in ( not copy-paste!) the user name - from profil page or elsewhere - with the blanks in their name ( not changed to hyphen) into the user search field and:
- WAIT for the answer from wikidot !
- the found user(s) is ( are) shown in a short list under the user search field
- select ( click on it) the correct user name
- write a short comment in the open field below
- click on "block"
You should also test on membership of these users in your members-list - and perhaps remove&ban them.
Authors
Helmut_pdorf. Please visit his/her userPage.
Comments
(Number comments: 112)
I have actually received this error from auto numbering. If you auto number a category namespace with a number in it, it messes up. I autonumbered "news2:" and began creating pages. It did "news2:1" and then skipped to "news2:3" and errored. Just warning people…
Timothy Foster - @tfAuroratide
Auroratide.com - Go here if you're nerdy like me
Thanks to
James Kanjo - he posted this error/bug on the "pro" site - tracker system ( bug 159 - Autonumbering chaos)
Service is my success. My webtips:www.blender.org (Open source), Wikidot-Handbook.
Sie können fragen und mitwirken in der deutschsprachigen » User-Gemeinschaft für WikidotNutzer oder
im deutschen » Wikidot Handbuch ?
Fixed. Bad regular expression in the matching code so that when the page was named "news2:3" it naively was taking "2" as the number of the page.
Thanks again for the report!
Michał Frąckowiak @ Wikidot Inc.
Visit my blog at michalf.me
OK, but mine is an error 500…. any suggestions?
Hello, I'm a new user of wikidot for student activities. I was using Fire Fox as my browser but school browser preference is Internet Explorer so have changed to that. However now using IE the mispelling function is not working for typos when editing a page (it does in FF). Thanks for your help.
I am afraid - I have never seen a spell checker in IE ( 7) — could be there is an Add-On you can seek and install.. ( in the extras) ..
Perhaps some other have a better idea?
Service is my success. My webtips:www.blender.org (Open source), Wikidot-Handbook.
Sie können fragen und mitwirken in der deutschsprachigen » User-Gemeinschaft für WikidotNutzer oder
im deutschen » Wikidot Handbuch ?
Thank you for the suggestion I have now installed an add-on dictionary from google gadgets (dictionary.com). For my students I would prefer a dictionary in wiki pages that automatically highlights an incorrrectly spelt word (underlined in red, like in a word document). Is there a way I can configure the wiki to do this? In my previous post I said when using fire fox as my browser incorrect spelling was highlighted when editing pages, but not using IE7 which unfortuanely is the browser I have to use.
There is an alternative to relying on gadgets for spell checking if you are using IE7. There is a free add-on called IE7Pro which adds a number of features to IE7, one of which is a spell checker which works exactly the same way as the Firefox spell checker. It will highlight incorrect spellings while you are editing your wiki page. It underlines the word it thinks is wrong with a solid red line. If you right-click on that word a menu will pop up with suggestions for the correct spelling or an alternative word. You can add the word to the dictionary if, as in the case of the word "wiki" for example, it doesn't recognise the word.
Rob
Rob Elliott - Strathpeffer, Scotland - Wikidot first line support & community admin team.
Hey there 8-)
created a site for a charity event and I have the entry form in pdf but there doesn't seem to be anyway to upload the pdf so that users can click on it and download it to their computer. Reading through the logs, some people did seem to get it working but then it stopped. Seems like this would be a much used feature so is there a way to do it? I really don't want to have to export a pdf as a png ;-)
cheers
fleecy
you have spaces in the file name. Not a good idea.
Remove spaces then you can provide a link to it (eg entry.pdf)
d'oh!!! Thanks Phil. I managed to get it up, although it isn't ideal - it just shows as an undisplayable image - but at least you can download it!
Put a link your website to the PDF, and put instructions to Save As. This is because if the user installed a pdf reader, it will force the browser to open it instead of prompting a download.
This is straying a bit from what fleecy is trying to accomplish, but since PDF files were mentioned, it rang a bell with me.
You can use the [[image ...]] markup to display thumbnail links to many (but not all) PDF files. The Wiki syntax help briefly touches on this and I never really gave it much thought until our marketing guy wanted to start posting a bunch of PDF files on our wiki.
I did some playing around in my sandbox to show how it works (or doesn't):
http://pizzageek.wikidot.com/sandbox:pdf-preview
The bottom line is that it generally works, but not all the time. It would be nice to know what the specific limitations are (if they can be defined) to eliminate some of the trial and error. It's a nice way to display links to your PDF files when it works.
-Ed
Community Admin
Hi,
I'm a new administrator - I've figured out how to set up the forum categories and I've invited people to join but now I want to be able to post the password and have wiki.com members join themselves. I clicked on the enable password and entered the password but there is no link to joining… directions say by providing a valid membership password (if enabled) — but how do I enable this link on the how to join the wiki page?
Thanks
Jody
if not yet done -
and you will have the application by password inserted at this page …
Service is my success. My webtips:www.blender.org (Open source), Wikidot-Handbook.
Sie können fragen und mitwirken in der deutschsprachigen » User-Gemeinschaft für WikidotNutzer oder
im deutschen » Wikidot Handbuch ?
Jody,
Which of you 2 sites are you trying to enable MembershipByPassword?
If it's Cnaenvironmenthealth, it looks like you are close, but have some kind of typo that is causing the module to be displayed as text and the module is not rendering properly.
After going through Helmuti's checklist, try editing your system:join page and put [[module MembershipByPassword]] on its own line.
It should work then.
-Ed
Community Admin
Hi,
I have a member of my educational site who's emailed to let me know that after successfully using the Wiki for about a month she can't use it any more. Is there anything she can try to get in? She's done nothing different and I haven't blocked her.
Thanks for your help.
Jenn
I suspect she is not logged into Wikidot. What do you mean by "using the wiki"? Adding and editing pages? Simply trying to view it?
Which of your sites are you talking about?
If your sites are not private, then we can all see them and look around, but if you require membership to edit pages, etc. then she needs to be logged in to access those functions.
A few more specifics would help narrow this down.
-Ed
Community Admin
Thanks for getting back to me so quickly!
She's just viewing the site and downloading some files that are already on the site. The site is http://jennifergillanandkodaly.wikidot.com/
The site is private and requires membership. I will ask her if she's logged on (or accidently logged off).
Thanks for your help,
J Gillan
Hi,
Please, help me…
I did this:
" If the Redirect module redirected the browser always there would be no way to edit the actual page. The solution is to pass an extra parameter to the module in the URL as follows:
http://your-wiki.wikidot.com/page-with-redirect/noredirect/true "
But, it isn't ok yet.
My pages are redirecting to my new url.
For example, I put this:
felipemayworm.wikidot.com/amin:manage?noredirect=true
But the url go:
felipemayworm.com/amin:manage?noredirect=true
And cant edit my pages.
What do I need to do?
Tks,
Felipe Mayworm
Try this http://felipemayworm.com/admin:manage
Not yet!
Permission error. I put my password but the error (Permission error) continues. :(
I think - gerdami means a typwriter error in your url :
http://felipemayworm.com/admin:manage (you wrote "amin:manage" - but why do you want to edit it ?
Either you have "damaged" ( or deleted ?) your admin:manage page - than you can create a new one ( with the /noredirect/true ) -
or you have damaged your permissions by forgotten your password ?
Than you can havea new one resend by wikidot at the login screen and login new with the new password…
Service is my success. My webtips:www.blender.org (Open source), Wikidot-Handbook.
Sie können fragen und mitwirken in der deutschsprachigen » User-Gemeinschaft für WikidotNutzer oder
im deutschen » Wikidot Handbuch ?
Here in my post, I wrote wrong, but I wrote admin correct in the url.
I didn't delete or damaged my pages, especial admin:manage
I put:
http://felipemayworm.wikidot.com/admin:manage/noredirect/true
or
http://felipemayworm.wikidot.com/blog/noredirect/true
But I am redirect to:
http://felipemayworm.com/admin:manage/noredirect/true
or
http://felipemayworm.com/blog/noredirect/true
What happened?
Felipe Mayworm wrote:
Looks like a little bit of a wikidot lexicon problem. He's not having trouble editing a page, he's having problems logging in on a custom domain.
We used to have a problem with that, didn't we?
The Wikidot is so good, but so good that I have this error and support e-mail (moc.todikiw|troppus#moc.todikiw|troppus) not replay me yet.
I can't edit the redirected page and I can't access the http://pro.wikidot.com/ in the last case my browser stay in loading all time.
I don't know what do I need to do? I read some post but nothing can't help me :(
You don't appear to have used a "redirect module". It looks like you have a custom url for your wikidot page.
Please describe exactly what happens when you try to edit your frontpage located at http://felipemayworm.com/
Just add a couple of words to that page and tell me what it does.
At the upper right of your site there, does it show that your are logged in just like it shows at the top of this community site?
yep, i think we have had this before, and if i remember right the cure was…
Clear all you cookies
clear all your cache
and then try again
I have changed the custom domains settings and now everything is allright. Noredirect/true is working fine and we tested it both on Firefox and Safari. As usual this is probably the problem with the cookies or so, that they cannot handle the session on the custom domain. Firefox 3.0+ with Accept 3rd party cookies should do the job. IE is strongly not recommended and not supported.
Felipe Mayworm: Please do not demand answering your mails in 10 minutes at 9 p.m., ok? We're working in CET hours (CEST now actually). For Pro users we guarantee 2 business days response. Usually it's not more than 12 hours. At business hours it's 5 minutes to an hour or two if the problem needs deeper inspection.
Cheers!
I have used monobook theme on my newly created wiki (http://aina.wikidot.com). but i could not enable discuss button. It was using talk:start command earlier which did not work. I would like to get the same thing in top menu as we have in discuss button at the bottom wikidot default menu. how can i do that? Currently i am running forum:start from top discuss button. I will be thankful for the help.
Administrator, AinA-wiki