I have a user trying to create a wikidot account to join one of the websites I administer here. She did all the initial account creation but has never received the activation email. I did have her check both her spam and junk mail folders. It didn't get redirected there. As far as I can tell she just never received an activation mail at all. It is a GMAIL account. She is unable to log in to wikidot because of this.
I walked her through creating it again but Wikidot now keeps telling her that person already exists. She doesn't want to use an alternate name since this site is related to her business so she'd, for obvious reasons, like to use her name in a specific way and use her business gmail address rather than an alternative one.