Today we've upgraded the authenticating system on Wikidot. This enhances the security level and fixes some bugs that appeared when using Internet Explorer and wikis on custom domains (i.e. not in the .wikidot.com domain).

From now on, you shouldn't ever log in to Wikidot from URL other than https://www.wikidot.com/auth:login…

We believe this will improve users' sense of security.

We hope all bugs related to Internet Explorer and custom domains will now be gone. In case of any please contact our Support Team either with the dev-list, regular email moc.todikiw|troppus#moc.todikiw|troppus) or on community forums (http://community.wikidot.com/forum:start).

Your Wikidot Team

I close the error message, and the save screen just hangs… Nothing is clickable.

For page edits, I've figured out that I can generally override and save with ctrl-S. But that's not evident to the average user. Yesterday the same thing happened when I tried to save a comment (on the community site! — no custom domain there). Ctrl-S didn't work that time, so I just lost the comment.

(OK I admit it — I mostly use IE7 with WinXP.)

One of our members says this:

I don't wish to be anonymous. I created an account recently when I moved into the neighbourhood. Now when I try to login I get the following message:

Error processing the request.
You have no valid security token which is required to prevent identity theft.
Please enable cookies in your browser if you have this option disabled and reload the page.

I'm familiar enough with my browser (firefox 3) to know that cookies are enabled and that I am receiving cookies from the site - so I doubt this really is the problem. And I get the error regardless of binding my IP or not.
Any ideas why this may be happening?

Today there's this comment from a member, and it's confirmed by another:

I am using IE7 on Windows XP SP2. I am getting the same error while saving edits to pages but only intermittantly. I have put *.wikidot.com as a trusted site. It still happens.
I see there is a lot of talk in this thread as well as others about switching to this or that browser. However, all of us don't seem to have this problem except with WikiDot. Could not the problem be with WikiDot.

Columbia Citizens has a custom domain. This error happens with FF3 and IE7. It happens when users try to save page edits, try to save comments, and try to log on.

I don't know what to tell these folks. I'm concerned that it affects that prized 9% of our user base. My rule of thumb — for every user who raises an issue, there are many more who experience it and just give up. Not good.

Still other users who have experienced similar issues:

• error processing the request
• log in problems
• can't login in IE 7 after setting up custom domain
• Problem with sucurity token

What are the chances of some dedicated attention to this?

This month 10% of our visits were with Firefox 3, and I'm thinking that number will only grow. Any word of a fix in the works?

S.

Note this problem is repeatable and appears to be Firefox 3 related. I'll report it as a bug to Firefox, may be worth investigating it from a Wikidot perspective.

Regards

Chris

Thanks again.

Edit: Yeah, I got in fine under Opera, it must be a Firefox 3 issue. Sorry for troubling you.

using custom domain, i have had no problems logging in and editing. (as you will see. please del;ete page)

Hopefully someone else will have a crack at it just to make sure.

regards
PSC

Non-custom: http://bvs.wikidot.com
Custom: http://bvswiki.com

Sorry about that!

Anything obvious that I'm missing?

Yes!!. How about a URL so we can have a look?

 The page at http://www.wikidot.com says:Error processing the request. You have no valid security token which is required to prevent identity theft. Please enable cookies in your browser if you have this option disabled and reload the page. 

I have cookies enabled, the check boxes "Do not time out" and "Bind to my IP" both do nothing to change this behavior. I have attempted deleting the existing cookies to see if they had gotten corrupted, nothing changes the behavior. I am unsure if this problem is limited to just myself or the entire Wiki.

Anything obvious that I'm missing?