security token error
Bugs » #20
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Posted by scottplan on 14 Aug 2008 05:05, last edited on 04 Mar 2009 14:16
| This bug has been fixed |
Description
- (See the first screenshot, below) This error message occurs sporadically when users try to save edits, post comments, or log on.
- It seems to happen mostly with sites accessed via custom domains. But I've experienced it in a comment on this community site.
- It prevents users from logging on or completing their input.
- Once the user clears the error screen, they're left with an endlessly scrolling progress bar (second screenshot) — and no opportunity to resave via mouse clicks.
How to Reproduce
It's an intermittent issue, but recently (8/2008) it appears to be happening much more frequently.
These comments and threads seem to be relevant.
- error logging in w/ custom domain
- error processing the request
- log in problems
- can't login in IE 7 after setting up custom domain
- Problem with sucurity token
- anonymity, participation, censorship
Browsers
There's been some discussion that the error relates to FF3. But our users say it's happened with Safari, FF3 and IE7. I've experienced it with IE7.
Workarounds
- For page edits, it's often possible to override the endlessly scrolling progress bar using ctrl-S,
- but Ctrl-S doesn't appear to work for posting comments.
Contact
Rate this Bug
Rate the urgency of this bug. If you think it is more urgent and important than it's current rating suggests, rate it up.
I wasn't one of the people that experienced this particular bug, so is it safe to assume it was fixed with the recent login revamp?
I didn't want to move this to fixed unless it was.
it is still there
Yes, I am still running into problems like this currently.
Maybe we're all getting hacked by some computer nut who got bored of programming javascript all day? :)
Anyways… Just letting everyone know that I am running into this problem too.
me too, having this problem…
I've been getting this problem a LOT lately - almost half the pages in my wiki that I've attempted to edit lately. I've figured out a workaround, but it's a PITA - create a new page (say, pagename1), delete the old page, and then rename the new page to the name you want. This will not, however, let you edit the page later - you'll have to go through the whole process again anytime you want to edit the page.
On a side note: The rating for this thread has been disabled. >=(
This problem has happened to me and users of my site, usually when using IE rather than Firefox. The solution I have given on my site is shown below and I hope it works for you.
Authentication Error Message
When viewing this page, and particularly when trying to save comments, some users might get an error message on screen like the one below.
This usually only affects those using Internet Explorer rather than Firefox or another browser. The problem is caused by the browser not accepting the relevant cookies. To overcome it do the following:
Internet Explorer
Go to the Tools menu and select Internet Options. Then select the Privacy tab and move the slider to either "Low" or "Accept All Cookies" (personally I accept all cookies). Click OK then close the browser and then re-open it again.
Firefox
Go to the Tools menu and select Options. Then select the Privacy tab and in the Cookies section in the middle of the window make sure both tick boxes are ticked. Click OK then close the browser and then re-open it again.
Rob
Rob Elliott - Strathpeffer, Scotland - Wikidot first line support & community admin team.
Thank you very much Rob for this tutorial!
I've found a few things that will always cause a problem, regardless of cookies:
Attempting to edit a page like xxx#yyy, where xxx is the page name, and yyy is an anchor in the page. You should always go to the base page (for example, Dogs) instead of using a link to get to the page (Dogs#bassethound) and then clicking Edit. It took me forever to figure this one out. :(
Cutting and pasting too much text. This is another that I just figured out. I keep backup copies of all my pages, so I can edit the backups and then C&P the changes straight to the wiki (it's a lot easier). I don't know what the exact limit is, but after attempting to C&P the entire text of a page into the editor and having the error pop up, I thought, "Why not just try the smaller portion that I'm adding?" And lo and behold, it worked fine.
I have an intermittent problem with security token errors, maybe 1/20 saves. Unfortunately the system hangs in a grayed out state that won't allow text to be copied to the clipboard. It's very frustrating to intermittently lose edits.
I'm using IE7 with cookies enabled, and it works most of the time.
Can the problem be fixed, or a timeout added to go back to the editing screen if the save doesn't complete?
Can the edit page text be accessible for pasting to the clipboard during saves?